PacketSDK Privacy Policy

Last updated: May 21, 2024

Welcome to PacketSDK! This User Agreement ("Agreement") governs your use of the PacketSDK services ("Services") provided by PacketSDK ("we," "us," or "our"). By accessing or using our Services, you agree to be bound by the terms and conditions of this Agreement. If you do not agree to these terms, please do not use our Services.

Acceptance of Terms

By accessing or using the Services, you agree to comply with and be bound by this Agreement, which outlines the terms and conditions governing your use of our offerings. This Agreement serves as a comprehensive guide to your rights and responsibilities while interacting with our Services. If you are using the Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to this Agreement. This means you acknowledge and accept that your actions, including any compliance or non-compliance with the terms set forth, reflect upon the entity you represent. Additionally, you confirm that you have the requisite power and legal capacity to enter into this Agreement on behalf of the entity, ensuring that all actions taken by the entity will be in accordance with the stipulations of this Agreement. Your commitment to adhere to these terms is crucial for maintaining the integrity and functionality of our Services.

Description of Services

PacketSDK provides a comprehensive software development kit (SDK) designed to empower developers by enabling the seamless integration of our advanced features into their applications. This SDK offers a robust suite of tools and functionalities that enhance the capabilities of your software, allowing for greater customization, efficiency, and user engagement. The specific features and functionalities of the Services are thoroughly detailed on our website and in our extensive documentation. These resources provide clear, step-by-step instructions and examples to help developers maximize the potential of our SDK. Whether you are looking to improve user experience, add new functionalities, or streamline your development process, PacketSDK offers the solutions you need to succeed. Additionally, our support team is available to assist you with any questions or challenges you may encounter, ensuring a smooth and productive integration process.

Types of Information We Collect

When you use the Services, we gather the following types of data from you:

Non-Personal Information: This type of information cannot be used to identify the user from whom it was collected. Non-Personal Information includes aggregated usage data and technical details transmitted by your device, such as your approximate geo-location, hardware specifications, OS and SDK version, browser type and version, the date of the Software installation, your URL requests, and respective time stamps.


Personal Information: Personal Information refers to data that identifies or can potentially identify you. The only Personal Information we may collect and retain is your IP address, which is necessary to provide our Service. Any Non-Personal Information that is specifically connected to or linked with any Personal Information is treated as Personal Information by us for as long as such a connection or linkage exists.

Legal basis for processing

Processing of Personal Information is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and to comply with our legal obligations.

How We Use the Information We Collect

We may use the information for the following purposes:

To provide our Services, including conducting audits and calculating fees.

To detect and prevent illegal activities, activities that violate our terms of use, or any other activities that may jeopardize or negatively impact the integrity of the Service.

To perform analysis and research to improve the Service.

Information We Share

We do not rent, sell, or share your Personal Information with third parties except as described in this Privacy Policy.

We may transfer or disclose Personal Information to our subsidiaries, affiliated companies, subcontractors, or other trusted third-party service providers or partners, who are located in different jurisdictions across the world, for the following purposes:


(a) Storing or processing such information on our behalf (e.g., on cloud computing services) or to assist us with our business operations, to authenticate your access, and to provide and improve our Service.


(b) Performing research, technical diagnostics, analytics, or statistical purposes.


The above shall be deemed as the categories of Personal Information we have disclosed for a business purpose in the preceding 12 months for the purpose of the California Consumer Privacy Act, Cal. Civ. Code §§ 1798.100 et seq. (“CCPA”).


We may also share your Personal Information and other information in special cases if we have a good reason to believe that it is necessary to:

Comply with law, regulation, subpoena, or court order.

Detect, prevent, or otherwise address fraud, security issues, violations of our policies, or technical issues.

Enforce the provisions of this Privacy Policy or any other agreements between you and us, including investigating potential violations thereof.

Protect against harm to the rights, property, or safety of us, our partners, affiliates, users, or the public.

We have not sold (as this term is defined under the CCPA) your Personal Information in the preceding 12 months.

Security and Confidentiality

We employ industry-standard security tools and measures, along with internal procedures and strict guidelines, to prevent information misuse and data leakage. Our employees and contractors access information only on a need-to-know basis and are subject to confidentiality obligations.


While we utilize measures and procedures that significantly reduce the risks of data misuse, we cannot guarantee that our systems will be completely secure. If you become aware of any potential data breach or security vulnerability, please contact us immediately. We will take all necessary measures to investigate the incident and implement preventive measures as required.


As we operate globally, it may be necessary to transfer your Personal Information to other countries. In such cases, we will ensure that a similar level of protection is applied to your Personal Information through adequate legal mechanisms, in accordance with the GDPR.


Once you integrate PacketSDK, you acknowledge and consent to our collection of your app users' IP addresses and other complimentary resources. This information may be utilized for various purposes, including data analysis, statistical insights, marketing, and more. Thank you for your understanding and support.


Limitation of Liability

IN NO EVENT SHALL PacketSDK, ITS DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOOD-WILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; AND (III) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

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Change of Ownership

In the event of a change in ownership or control of all or part of PacketSDK, including through acquisition, merger, or sale, we reserve the right to transfer all or part of the Personal Information stored in our systems.

Changes to this Privacy Policy

This Privacy Policy may be updated periodically at our discretion. Please check it regularly for any revisions. The "Last Updated" heading will indicate the latest revision. Any changes to this policy will be posted on the Site. Your continued use of the Services after such changes will indicate your consent to the updated Privacy Policy.

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Contact Us

If you believe your privacy was not handled in accordance with our Privacy Policy, or if you suspect a privacy breach while using the Services, please contact us at [email protected]. We will promptly investigate your concerns.

Copyright (c) 2024 PacketSDK.